Yes, we're happy to welcome you to our store! You can come visit us to see our products in person and receive dedicated assistance.

Address: Galleria Parco Città 19, 36100 Vicenza (VI)

Contact: We recommend a quick phone call before coming to visit us: 0444 317212

Opening Hours

1. Monday: 3:30 PM – 7:30 PM
2. Tuesday: 10:00 – 13:30 | 15:30 – 19:30
3. Wednesday: 10:00 – 13:30 | 15:30 – 19:30
4. Thursday: 10:00 AM – 1:30 PM | 3:30 PM – 7:30 PM
5. Friday: 10:00 AM – 1:30 PM | 3:30 PM – 7:30 PM
6. Saturday: 10:00 – 13:30 | 15:30 – 19:30
7. Sunday: Closed

Our rugs ship internationally, so we must adhere to the size restrictions set by our shipping partners. To comply with these guidelines, many of our rugs are folded for shipping. These regulations help make the packages easier to handle for shipping and reduce the risk of damage to the rug pile during transit.

Do the crease marks disappear?

Yes, crease marks should disappear naturally within a few days or weeks. The carpet material is designed to return to its original shape once laid out on the floor.

How can I remove crease marks faster?
If you want to speed up the process, here are some simple tips to reduce crease marks:

1. Rolling the rug - Roll the rug tightly with the pile facing inward and leave it rolled up for a couple of days. This will allow the rug's warp to regain its natural shape.
2. Apply weight - Place heavy objects, such as books, on uneven areas. The weight will help compress the pile and warp of the rug.
3. Use a low-heat iron - If crease marks persist, you can lightly iron the creased areas. Use the lowest power/heat setting and place a cold, damp cloth between the rug and the iron to avoid damage. Press gently on the creases to help the fibers straighten.

By following these steps, your carpet will quickly return to its original appearance and will be even more beautiful!

If you'd like more details about the rug, I recommend checking the specifications section on the rug's product page. There, you'll find detailed information about the rug's material, size, color, care instructions, and other features.

Unfortunately, we're unable to notify you when a product becomes available again. However, you can find the expected back-in date directly on the rug's product page.

The estimated availability date for the rug can be found directly under its image on our website. Once the rug is back in stock, we will promptly update our website with the latest information, so you can purchase it again. Unfortunately, we are currently unable to notify you by email when the rug is back in stock. However, we encourage you to check our website regularly for updates on its availability.

Gently blot the stain with a clean cotton cloth as quickly as possible, avoiding rubbing! Always work from the edge toward the center of the stain. Use a small amount of dish soap or mild soap and warm water only if necessary. If necessary, brush lightly with a clothes brush.
Viscose and silk rugs are extremely valuable and delicate. To preserve their beauty over time, we recommend regular vacuuming and periodic professional cleaning.

Caution: If you accidentally spill any liquid, immediately blot the stain with a dry cloth, without rubbing. Do not use water or harsh detergents, as these fibers are highly sensitive to liquids.

Exclusive Service in Veneto

We offer a dedicated service for the care of your most delicate carpets:

• Pickup and Delivery: We come directly to your home to collect the carpet and bring it back to you clean.
• Professional washing: We perform a thorough and professional washing specifically for viscose and silk fibres.
• Antibacterial Treatment: We use sanitizing and antibacterial products to ensure maximum safety and cleanliness in your home.

Want to learn more or book a collection? Click here for more information or call us at 0444 317212 .

If you want to minimize rug wear and tear, it's a good idea to use a non-slip underlay. This product will prolong the rug's life and also help increase its stability on the floor, as the rug will remain virtually immobile.

To ensure your rug lasts a long time, it's essential to keep it clean; dirt can wear down the fibers, and wear usually appears first on the fringes and long sides. We recommend vacuuming about once a week, always in the direction of the pile and using a low-volume setting.

Also, remember that a hand-knotted rug, while a work of art, is also made to be lived in. These rugs are extremely durable, and normal wear and tear over time can make them even more beautiful and charming!

Professional Repair Service

Despite their durability, rugs sometimes require special care to restore their original splendor. Our professional team specializes in the restoration and repair of fine rugs, from fringe reconstruction to edge repair.

Does your carpet need repair? Click here to learn more about our repair services or contact us for a personalized quote.

Yes. It's very common for carpets to fade during the first few weeks, especially in high-traffic areas, making it easy to spot small fibers. Don't worry: loose, excess carpet fibers are a characteristic of the material used.

Caution: If you accidentally spill any liquid, immediately blot the stain with a dry cloth, without rubbing. Do not use water or harsh detergents, as these fibers are highly sensitive to liquids.

Exclusive Service in Vicenza

If you live in Vicenza and its province , we offer a dedicated service for the care of your most delicate rugs:

• Pickup and Delivery: We come directly to your home to collect the carpet and bring it back to you clean.
• Specialist Washing: We perform a thorough and professional wash specifically for viscose and silk fibres.
• Antibacterial Treatment: We use sanitizing and antibacterial products to ensure maximum safety and cleanliness in your home.

Want to learn more or book a collection? Click here for more information or call us at 0444 317212 .

Yes. All our carpets are suitable for underfloor heating. Naturally, this requires heating that operates at normal temperature ranges.

No. The measurements shown do not include the fringe. The length refers strictly to the rug itself.